Frequently Asked Questions
Expert advice for your sewing and cleaning needs.
What is the shipping policy for sewing machines and vacuums?
We offer free standard shipping on all orders over $99 within the continental United States. For heavy machinery, we use specialized carriers to ensure your equipment arrives safely and calibrated.
Do you offer warranties on your products?
Yes, all new sewing machines and vacuum cleaners come with a full manufacturer's warranty. Additionally, Imagine Sewing & Vacuum provides a 1-year limited labor warranty on all equipment purchased through our store.
Can I return a machine if I am not satisfied?
We offer a 30-day return policy for most items in original, unused condition. Please note that opened software, embroidery designs, and industrial machines may be subject to a restocking fee.
Do you provide repair and maintenance services?
Absolutely. Our certified technicians perform on-site repairs and routine maintenance for most major brands of sewing machines and vacuums to keep your home tools running at peak performance.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm to help you invest in the high-quality equipment you need today.
Are your products genuine and brand new?
We are an authorized dealer for every brand we carry. All products are 100% genuine, brand new, and ship in their original factory packaging unless clearly marked as 'certified refurbished'.